Warning:   This product contains nicotine. Nicotine is an addictive chemical.


 YOOZ Warranty and Refund Policies 

(Effective June 1st, 2020)

By placing an order on yooznow.com, you agree to be bound by these Terms of Warranty and Refund Policies.

Products Covered

YOOZ Device

The warranty period for YOOZ devices purchased from www.yooznow.com is 1 year from the date of purchase. A replacement device assumes the remainder of the warranty period of the original device.


Pods purchased from www.yooznow.com are covered under the warranty for a period of 60 days from the date of purchase. A replacement pod assumes the remainder of the warranty period of the original pod.

Invalid Claims

YOOZ’s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:

  • Any malfunction or damage not resulting from workmanship.
  • Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
  • Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
  • Theft or loss of the products.
  • Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by YOOZ.
  • Claims for non-defective products.

Procedure for Filing Warranty Claim

  • All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
  • YOOZ reserves the right to request additional details about the relevant device or product, including photos and videos.
  • YOOZ reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
  • YOOZ will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.

Refund Policy

At our discretion, we may require return of the Product before processing your refund. We do not take title to returned items until the item arrives at our fulfillment center. At your request, we will refund the price you paid for the product(s) being returned, including taxes, provided you comply with any return requests. Shipping and handling fees will not be refunded. You will be responsible for paying any return shipping costs. At our discretion, a twenty-percent (20%) restocking fee may be applied to your return.

Any purchase at our store has 14 days satisfaction refund policy. You can claim to us upon return the products (Pods cannot be empty). Shipping fee cannot be returned for any claim.


  • YOOZ accepts all refund claims based on product quality issues.
  • The refund policy is applicable only on purchases made directly on the main YOOZ website.
  • The refund policy is active and valid only within the first 60 days from the date the order is dispatched.
  • Refunds for devices purchased through an authorized YOOZ retailer must be obtained from the authorized retailer and will be subject to the retailer’s own refund policy.

Choice of Law

These Terms shall be governed by and construed in accordance with the laws of People's Republic of China as such laws are applied to agreements entered into and to be performed entirely within China. All disputes concerning any purchase or these Terms must be brought to China.

*Please visit www.yooznow.com for the list of authorized YOOZ retailers, updated regularly.

*This Limited Warranty is NOT transferable to subsequent purchases.

Yooz Vape

June 1, 2020


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